Processing your order

Orders are dispatched twice per week, currently this on a Tuesday and Thursday. If you need your order urgently please advise me at checkout and I will do my best to make it happen!   

An email confirmation of dispatch will be sent. In the event of an unforeseen delay you will be contacted within 48 hours and made aware of the situation.

I am continuously working to improve Lucy' Soap Kitchen's 'earth friendly' standards and towards a zero waste ethos. Where possible your order will arrive in a pre-used box or padded envelope. If your package contains plastic bubble wrap (which is helpful for protecting glass jars) I have not purchased this but am re-using it rather than send it to landfill. When I run low on packing and need small boxes and padded envelopes, I make a public request on social media and will exchange your unwanted packaging for free soap. It's a win/win!  

If I use a new box it is 100% recycled brown cardboard and is also recyclable. Please note if your order is a gift I will always use a new box.  

The tissue wrap we use is 100% recycled and our parcel tape is not plastic but brown paper tape that is biodegradable.