Orders are processed and packaged for dispatch on Mondays and Thursdays. This means at most a 72 hour delay from placing your order until it is dispatched. If you need your order urgently please advise me at checkout and I will do my best to oblige.
An email confirmation of dispatch will be sent. In the event of an unforeseen delay you will be contacted within 48 hours and made aware of the situation.
Please email any enquiry to firstname.lastname@example.org. We aim to respond to all email enquiries within 24-48 hours. Direct email is faster than using the contact page here on the website.
We are constantly working to improve our earth friendly standards and towards a zero waste ethos. It is likely your order will arrive in a pre-used box or padded envelope. It may include plastic bubble wrap. I have not purchased this but rather than send it to landfill I am reusing it. Please join me on social media as when I need small boxes and padded envelopes I make a public request and offer to exchange your unwanted packaging for free soap. It's a win/win!
If I use a new box it is 100% recycled brown cardboard and is also recyclable. Please note if your order is a gift I will always use a new box.
The tissue wrap we use is 100% recycled and our parcel tape is not plastic but brown paper tape that is biodegradable.