Delivery Rates & Info

Processing and packaging your order

Your order will be processed within 48 hours and an email confirmation sent. In the event of an unforeseen delay you will be contacted within 48 hours and made aware of the situation. Please email any enquiry to lucy@lucyssoapkitchen.com. We aim to respond to all email enquiries within 24 hours.

We are constantly working towards a zero waste ethos. Your order may arrive in a childs shoe box (often the perfect size) from our local outlets or similar recycled box. The protective packaging within it will have been reused from my own received deliveries. When a new box is used it is 100% recycled brown cardboard and is also recyclable. Please note if your order is a gift I will always use a new box.  

Delivery

All delivery costs given are in Euro. 

Parcels are sent using An Post's Packet and Parcel Post. An Post advise that nationwide delivery is usually 1-2 working days (although they do not guarantee this). At busier holiday times they advise 3-4 working days. To guarantee next day delivery their charge is €17. Please advise if you require this service.

We have simplified our postal costs and have introduced a 'flat fee';
Nationwide delivery (Republic of Ireland and Northern Ireland) is a flat rate of €5 with free postage on orders over €40. **please note if you are living in Northern Ireland website software needs you to specify your country as Ireland to avail of this lower postage rate**
UK Delivery is a flat fee of €6.50 with free postage on orders over €50.
EU delivery is a flat fee of 7.50 with free postage on orders over e60.00 

Local delivery

If you wish to arrange local delivery or collection please click the 'arrange collection' option at checkout.
Please continue through checkout. On arranged collection, postal charges, where incurred, will be refunded to you directly.