Terms & Conditions

Terms & Conditions

T & C's...if only that stood for tea and cake! I'm sure you understand the need for Terms and Conditions for your benefit as well as mine, keeping Lucy's Soap Kitchen a happy experience for all.  

 Our sensitive skincare is traditionally made in small batches, from scratch, with plantbased, petro-chemical free, ingredients. They have not been tested on animals, only happy willing humans! Although created to be gentle to sensitive and allergy prone skin, individual allergies may still occur. Discontinue use immediately if you experience any irritation. If you, or your children, have sensitive skin we recommend doing a patch test 24 hours before regular useage. Please contact us prior to purchase if you are aware of allergies & need additional product information & advice.

Privacy Policy & Cookies

Payment is via Paypal, an independant 3rd party payment gateway. None of your payment information is seen or held by Lucy's Soap Kitchen.

We are required to inform you this website uses 'cookies'. By continuing to use this website you are agreeing to their use. Google Analytics tracks which pages perform well and we can subsequently improve our content and page performance. Individual users remain anonymous.

This website also utilises a 'cookie' to allow you to shop and remember which products are added to your basket.

Order Cancellation & Returns Policy

Any refund is made via Paypal. 

You may cancel your order and receive a full immediate refund if your order has not yet been posted.

You are entitled to a 14 day cooling off period following receipt of your goods. Returns will be accepted and payment refunded if product remains unused and in original packaging. Contact must be made within the 14 days of receipt to notify of intent to return.

Lucy's Soap Kitchen is not responsible for the return postage cost unless we are at fault for incorrect goods being sent. 

If you have any doubts or questions please contact prior to order placement at [email protected] I will be very happy to help as much as possible.

You will be asked to tick a box at checkout confirming you have read these T & C's. If you proceed with your order it is presumed you are in full agreement with our stated policies. 

Thanks for reading

Lucy x