Terms & Conditions

Terms & Conditions

T & C's...if only that stood for tea and cake! I'm sure you understand the need for Terms and Conditions for your benefit as well as mine, keeping Lucy's Soap Kitchen a happy experience for all.  

Privacy Policy & Cookies

Payment is via Paypal, an independant 3rd party payment gateway. None of your payment information is seen or held by Lucy's Soap Kitchen.

We are required to inform you this website uses a 'cookies'. Google Analytics records which pages are most popular and therefore improve our page content. Individual users remain anonymous.

It is a 'cookie' that allows you to shop and add products to your basket.

Order Cancellation & Returns Policy

Any refund is made via Paypal. 

You may cancel your order and receive a full immediate refund if your order has not yet been posted.

You are entitled to a 14 day cooling off period following receipt of your goods. Returns will be accepted and payment refunded if product remains unused and in original packaging. Contact must be made within the 14 days of receipt to notify of intent to return.

Lucy's Soap Kitchen is not responsible for the return postage cost unless we are at fault for incorrect goods being sent. 

If you have any doubts or questions please contact prior to order placement at lucy@lucyssoapkitchen.com. I will be very happy to help as much as possible.

You will be asked to tick a box at checkout confirming you have read these T & C's. If you proceed with your order it is presumed you are in full agreement with our stated policies. 

Thanks for reading

Lucy x