Orders are dispatched twice per week, currently this on a Tuesday and Thursday. If you need your order urgently please advise me at checkout.
In the event of an unforeseen delay you will be contacted and informed via email and within 48 hours.
I am continuously improving Lucy' Soap Kitchen's 'earth friendly' standards and have a 'zero waste' ethos. Where possible your order will arrive in a pre-used box or padded envelope. If your package contains plastic bubble wrap (which is helpful for protecting glass jars) I have not purchased this but am re-using it rather than send it to landfill/'recycle'.
You will not receive printed order information in your package. Please check your emails and print if you require this. (Think before you print, and all that!)
If you have suitable small (shoe sized) boxes or padded envelopes, please contact me, I will exchange your unwanted packaging for free soap. It's a win/win!
If I use a new box it is 100% recycled brown cardboard and is also recyclable.** Please note if your order is a gift I will always use a new box.
Our tissue wrap is 100% recycled and I use brown paper tape.