lucy's soap kitchen f-a-q's
are you posting to great Britain & N. Ireland?
Quick answer - Yes to N.I, no to GB
Long answer - No, it's not currently financially or legislatively viable for me to post orders to GB. I am keeping up to date with regulations and will advise if it becomes possible again. If you reside in UK I can send a lovely care package (you can check out our gift collections here) direct to your friends and family within Ireland and Europe for you!
Yes - I am processing orders to Northern Ireland via An Post Registered Parcel Service. The cost is €13 (which I think is pricey). Too many packages not being delivered and untraceable which is not sustainable for me. This service is free with orders over €100.
Tracking
Secure delivery within 1-2 days
Signature & Proof of Delivery
Insurance included to protect your valuable items
Do you test your products on
animals?
No, course not... Although for a full disclaimer - this is Bear, our dog. He does get washed in 'Bleating Lovely' an extra gentle unscented goats milk soap!
My skincare products are tested on happy, willing humans. My ingredients are purchased from Irish and EU suppliers that are committed to sourcing from "cruelty free" suppliers. This is actually part of EU law.
Does lucy's soap kitchen natural skincare contain preservatives?
No, I choose not to use preservatives. Many people are sensitive to them, myself included. My natural products don't contain water (they are anhydrous) meaning I am not obligated to use a preservative. The product feels richer on your skin but, as a little goes a long way, they give brilliant value and brilliant moisturisation!
Do I need to keep them in a fridge?
No, this is unnecessary. All products will remain in stable optimum condition stored in a cool dry place with no extremes of temperature. Please use them with clean, dry hands so you do not introduce any 'nasties' into the jar. It's also good practice not to leave a jar unopened in a damp bathroom where water or condensation can contaminate.